FAQs

Q. What methods of payment do you accept?

A: Here at Happythreads we accept Visa, Visa Debit, MasterCard, Solo, Maestro and Laser. We also accept Paypal and cheque payments.

 

Q. How long will my order take?

A: Usually in stock items will arrive 3-4 working days after order, if your order is out of stock we will contact you within 24 hours and let you know. If you need an item urgently please contact us and we will try our best to accommodate.

Please note If you have asked for embroidery you should allow an additional 7-10 days for your goods to be delivered.

We do not usually stock Tall, Short, Petite or outsized garments, please allow 2-3 weeks for these.

Please allow an additional 10 days for embroidered items.

 

Q. How much is delivery?

A: You can choose from one of the following delivery options within the United Kingdom:

Standard Delivery £4.00 when you spend between £0 - £100.

Free delivery applies to all orders that come to a value over £100.

 

Q. How is my order dispatched?

A: We send small orders (2 items or less) by Royal Mail and larger orders by DPD. All orders sent by DPD have tracking available.

 

Q. What is the returns process?

A: Unused products can be exchanged or returned for a refund for up to 28 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. to 59 Trasna Road, M'Bridge, BT944TJ.

Goods received back in any condition other than ‘as new’ will be returned back to you or a cleaning charge will be deducted from your invoice.

Your refund will include the full value of the returned items minus the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item.

Please note that embroidered, special order and sale items cannot be returned.

 

Q. Can I exchange an item?

A: If you wish to make an exchange first return the item you wish to change to to 59 Trasna Road, M'Bridge, BT944TJ. Please note your refund will not be issued until we receive the unwanted product back. You may then order the new item you want from our site.

 

Q. Can I change/cancel my order?

A: Unfortunately once an order is processed on our website it cannot be changed or cancelled, you will have to contact one of our sales representatives in order to do this. Feel free to contact us by  phone at 02032875990 (9am to 5pm Monday - Friday) or e-mail us at wecare@happythreads.com.

 

Q.  I received a Happythreads promotional code, how do I use it?

A: You can input your promotional code on the 'My Bag' page of the site which you are directed to after you add products to your basket. The box for inputting your code is located to the right of your products, above the 'Grand Total' of your order. Once you input the code click 'Apply' to add your discount.

 

Q. Can I order samples?

A: At Happythreads we understand that you need to check sizing especially if a group is ordering embroidered tops. The easiest method is to place an order as normal including a few different sizes on our website or over the phone. These can then be returned and exchanged as required.

 

Q. I have a question about a product. Who should I call for assistance?

A: Our friendly customer service team will be happy to find the answers to your questions about fabric, color, style, delivery, size or anything else you may need help with! Please call 02032875990 or send an email wecare@happythreads.com.

 

Q. Do you deliver to Australia?

A: Yes! When you order nursing scrubs Australia from Happythreads we will ship them from our UK depot right to your doorstep at no extra cost. If you need to return any scrubs or uniforms for a different size or a full refund, no problem. Happythreads Australian customers are entitled to the same refund and exchange policies highlighted here as our other worldwide customers. We also have an Australian returns address for your convienience. 

 

Q. How do I place an international order?

A: We are happy to ship to countries all over the world, usually at no additional cost; please place your order online and we will process. If you have any particular requirements our friendly and efficient service team will be happy to help, you can email wecare@happythreads.com. You may pay with international credit cards, PayPal or bank wire transfers.

 

Q. Is shopping online at Happythreads.co.uk safe?

A: Yes, shopping online with happythreads.co.uk is 100% secure. We use SSL security, which is the best security system in the industry. Our payments are processed through Realex payments.

 

Q. Can I mail, phone, fax or e-mail my order?

A: Yes, no matter how you like to shop, placing your order with Happythreads is easy! Although we use a secure server to protect your personal information, we understand that not all guests are comfortable using a credit card online. Order by phone: Call our super helpful customer care team on 02032875990 between 9am and 5pm. Be sure to know the names and style numbers of the products you want to buy!

 

Q. If my selection is 'backordered' what happens?

A: Occasionally, a product is more popular than we anticipated and we temporarily run out-of-stock. When that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfilment centre within 3 days. We can ship all ordered items as they become available, or hold until order is complete, you decide. You will not be charged for the item until it is ready to ship. If you have ordered more than one item and any of those items are on backorder, you may receive multiple shipments. You are billed only once for shipping and processing at the beginning of your order.

 

Q. Do you have a catalogue?

A: Yes! Click here to view our online catalogue or if you would prefer to request a catalogue by post please click here.

 

Q. Can I return sale and embroidered items?

A: Unfortunately we are unable to accept returns of sale and embroidered items.

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