Delivery/Shipping
There is normally a delivery charge of £5. Delivery is free for orders over £120.
Shipping Time
In most circumstances orders are shipped using the method indicated within 48 hours of receipt of payment. Please allow up to a week for delivery. Embroidered orders should allow an additional week for delivery.
Shipping Insurance
Once packages have been shipped, the postal service or the courier is responsible for delivery. We do not insure packages - if you would like your order insured, please contact us.
Return Policy
Unused products can be exchanged or returned for a refund for up to 14 days after purchase. The goods must be returned in resalable condition (i.e. ‘as new’) in their original packaging including all tags, labels etc. Goods received back in any condition other than ‘as new’ will be returned back to you. Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item. Please note that embroidered items, special orders and sale items cannot be returned.
Special Orders (to order)
We offer the option of making special orders, these are not items that we carry in stock. These are marked (to order) and are normally dispatched 3-4 weeks after order. Please note that special orders cannot be returned.
Sale Items (clearance)
Please be aware that there are no returns, refunds or exchanges on sale items. This includes items on the sale or clearance page, any items marked as "sale" or discounted items anywhere on the site.