Returns Information

[Australia]

We hope that you will be pleased with the items you select. If you are not completely satisfied, we will gladly accept any items in original condition within 28 days of purchase. Unfortunately, we cannot accept any worn, washed, altered, or embroidered items. Shipping and processing charges are non-refundable. Customer is liable for costs of returning goods. Please allow 7 working days for us to receive and process your return. You will not be charged shipping and processing for the exchanged item(s).

Our returns address is:

Happythreads

59 Trasna Road

M'Bridge

BT94 4TJ

Please ensure you fill out the exchange form, which is included in your package, and include with item(s) being returned/exchanged. We strongly recommend you obtain tracking information to ensure the delivery of your package.

Wrong Items Shipped or Damaged in Transit

For fastest service, call us at 02032 875 990 or e-mail us at wecare@happythreads.com with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it.

Refunds

If item is returned in new condition within 28 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). If you do not have a packing slip or original order number, call us at 02032 875 990 and we will search for your order information.  If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. Please note it can take your the bank between 7-10 working days to action this refund. If you ordered by check, your refund check will be sent to you via Royal Mail.

Please note sale and embroidered items can not be returned. 

 

 


 

 

Australia

We offer postage to our Australian customers at the same rate as those in the UK which is £4.00. If you change your mind or are unhappy with the colour or size you can return the item to us for an exchange or refund. We understand that shipping may take a long time and therefore offer a 56 day return policy to our Australian customers. Customer is liable for the cost of returning goods. If you have anymore questions please do not hesitate to contact us at wecare@happythreads.com.

If you are an Australian customer you can return your items to the UK address below. 

Returns address:

 Happythreads

59 Trasna Road

M'Bridge

BT94 4TJ

 Please ensure you fill out the exchange form, which is included in your package, and include with item(s) being returned/exchanged. We strongly recommend you obtain tracking information to ensure the delivery of your package.

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