Delivery Information

All prices quoted on this page include VAT.

How much is delivery within the United Kingdom?

You can choose from one of the following delivery options within the United Kingdom:

Standard Delivery - £4.00 when you spend between £0 - £100

Free delivery applies to all orders that come to a value over £100.

Your parcel will arrive within 2-4 working days (excluding weekends and public holidays) after you place your order.

If your order is out of stock it can take up between 3-4 weeks for your to receive your goods. 

If you have asked for embroidery you should allow an additional 7-10 days for your goods to be delivered.

Next Day delivery - £10

If you would like to order for next day delivery it will cost an extra £10. Please phone us on 02032 875 990 to place your order for next day up until 12.30pm GMT Monday – Thursday for delivery the next working day. Please note orders on a Next Day service will be delivered the next available working day. When your order has been shipped you will receive a confirmation e-mail directly to your inbox. You can also track the status of your delivery by clicking here.

Next day delivery is only available if you have a UK Mainland postcode.

A signature may be required on receipt of the parcel.

Shipping Insurance

Once packages have been shipped, the postal service or the courier is responsible for delivery. We do not insure packages - if you would like your order insured, please request this when you check out.  

Return Policy

Unused products can be exchanged or returned for a refund for up to 60 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. Goods received back in any condition other than ‘as new’ will be returned back to you. Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item. Please note that embroidered, special order and sale items cannot be returned.

Returns Address

Happythreads, 59 Trasna Road, M'Bridge, BT94 4TJ

Special Orders (to order)

We offer the option of making special orders, these are not items that we carry in stock. These are marked (to order) and are normally dispatched 3-4 weeks after order. Please note that special orders cannot be returned.

Sale items (special offers)

Please be aware that there are no returns, refunds or exchanges on sale items. This includes items on the sale or clearance page, any items marked as "sale" or discounted items anywhere on the site.

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