Medical uniform ordering made easy: The GenesisCare example

Medical uniforms are more than just a dress code — they’re a reflection of professionalism, comfort, and team unity.

For GenesisCare, a leading cancer care provider with 15 clinics across the UK and Ireland, getting uniform procurement right was essential. But their initial setup, based on spreadsheets 📊, made things harder than they had to be.

The challenge: a manual process that couldn’t scale

At first, GenesisCare managed uniform orders via a large spreadsheet. This meant manually collecting sizes, quantities, embroidery details 🧵, and delivery information from 15 separate locations.

While this created a consistent look at launch, the system quickly became overwhelming.

The result:

• Frequent delays
• Inconsistent branding
• Unnecessary admin work

With no central platform, no order visibility by location, and no unified pricing logic, the process simply couldn’t keep up 📈.

Our solution: a smarter system built for scale

To address the problem, Happythreads partnered with GenesisCare to design a medical uniform ordering solution that could grow with them.

Consistent branded scrubs across all clinics

We supplied men’s and women’s scrubs with consistent branding and embroidery, tailored to GenesisCare’s identity. This reinforced their brand while ensuring comfort and quality for all staff.

A dedicated ordering platform for clinics

We developed a customised landing page where staff could easily select their clinic.
With embroidery, delivery, and discount details pre-set, ordering became fast and efficient.
Multiple team members could place orders directly, reducing bottlenecks and improving autonomy.

Support and flexibility as standard

From onboarding to daily use, we offered responsive support and a flexible system that could adapt to changing needs — whether it was adding a new clinic, updating a logo, or modifying uniform preferences.

The results: less admin, more control

• Fewer errors and delays
• Faster, more consistent ordering ⚡
• Better visibility for staff across all clinics
• Simplified processes and happier teams

💡 Why it worked

This partnership shows how Happythreads can transform a manual process into a smooth, scalable experience.

With in-house embroidery, efficient fulfilment, and proven expertise in multi-site healthcare uniform supply, we helped GenesisCare make uniform procurement easy — from launch to day-to-day operations.

Uniform ordering might seem like a small part of operations, but for multi-site healthcare providers, it’s a key piece of the puzzle. Happythreads offers solutions tailored to the real needs of busy clinics, with flexibility, support, and scalability built in.

FAQ

How do staff place an order?

Staff members order through a dedicated landing page:
👉 happythreads.co.uk/pages/genesiscare-staff-uniforms
Only eligible products are shown, with embroidery already included. Staff simply select their preferred size and colour from the available options.

What uniforms are available?

The range includes scrub tops and trousers from the Koi Cureology collection, such as:

• Cardi Scrub Top

• Arthro Scrub Top

• Neuro Cargo Scrub Trousers
  Available in selected colours (e.g. Hunter, Pewter, Black) and sizes from XXS to 5XL.

Is embroidery included?

Yes — all items are automatically embroidered based on GenesisCare’s branding requirements. This ensures a consistent, professional look across all clinics.

Can items be returned if needed?

Yes. Orders are covered by Happythreads’ 90-day easy returns policy, which allows staff to return or exchange items if something doesn’t fit.

Is support available?

Of course. Happythreads provides ongoing support — from onboarding new clinics to helping with day-to-day questions about ordering, delivery, or returns.