Delivery & Returns

All prices quoted on this page include VAT.

How much is delivery within the UK?

You can choose from one of the following delivery options in the UK:
Standard Delivery (untracked) - £3.99 
Tracked Delivery (DPD / RM tracked service) - £5.99

Delivery Time

If your order is out of stock it can take up between 2-4 weeks for you to receive your goods.
If you have asked for embroidery you should allow an additional 2 weeks for your goods to be delivered. 

Countries We Deliver To

We deliver to the countries listed below. If your country is not listed, please contact our customer service team, to see if we can deliver to your destination.

• United Kingdom
• Northern Ireland
• Guernsey
• Jersey

Shipping Insurance

Once packages have been shipped, the postal service or the courier is responsible for delivery. We do not insure packages.

Return Policy

Unused products can be returned for a refund for up to 90 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. Goods received back in any condition other than ‘as new’ will be returned back to you. Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item.

Please note that scrub hats, socks, face masks, embroidered, special order and sale items cannot be returned.

Returns Address
Happythreads
Unit 48A, Enniskillen Business Centre
21 Lackaghboy Road, Lackaghboy
Enniskillen
BT74 4RL

Lost Returns Note

If your returns note is lost, you can download a new one below:

Using Collect+

• Go to this page
• Register your return, pay the fee and print out the return label.
• Attach it to your parcel.
• Drop it off at one of the Collect+ locations.

When will I receive my refund?

If item is returned in new condition within 90 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card) less shipping charges. Shipping charges are non-refundable, we have to pay couriers! If you do not have a packing slip or original order number, call us at 02032 875990 and we will search for your order information. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. Please note it can take your the bank between 7-10 working days to action this refund. If you ordered by check, your refund check will be sent to you via Royal Mail.

Special Orders (to order)

We offer the option of making special orders, these are not items that we carry in stock. These are marked (to order) and are normally dispatched 3-4 weeks after order. Please note that special orders cannot be returned.

Sale items (special offers)

Please be aware that sale items can only be returned for a refund. No exchanges allowed. Sale items must be returned within 14 days of receipt.