FAQ

A: Here at Happythreads we accept Visa, Visa Debit, and MasterCard. We also accept Paypal, Bank Transfer and cheque payments. The quickest way to pay is always with a card or using Paypal. We cannot process orders until payment is received.

A: Currently, orders we aim to dispatch within 24 hours (if items are in stock). We advise you to select tracked delivery at checkout so that you can track your package once it has been dispatched.

Embroidery orders are currently taking extra 4 weeks to process.

A: We are happy to ship to countries all over the world, usually at no additional cost; please place your order online and we will process. If you have any particular requirements our friendly and efficient service team will be happy to help, you can email [email protected]. You may pay with international credit cards, PayPal or bank wire transfers.

A: Yes, shopping online with Happythreads.co.uk is 100% secure. We use SSL security, which is the best security system in the industry. Our card payments are processed through Stripe.

A: Yes, no matter how you like to shop, placing your order with Happythreads is easy! Although we use a secure server to protect your personal information, we understand that not all guests are comfortable using a credit card online. To order by phone call our super helpful customer care team on 02032 875990 between 9am and 5pm. Be sure to know the names and style numbers of the products you want to buy! It is still always quicker to order using the website.

A: Occasionally, a product is more popular than we anticipated and we temporarily run out-of-stock. You will see the backorder notification in the cart letting you know about the longer dispatch time.

We usually dispatch all your order items together as one shipment, unless instructed otherwise.

A: At Happythreads we understand that you need to check sizing especially if a group is ordering embroidered tops. The easiest method is to place an order as normal including a few different sizes on our website or over the phone. These can then be returned.

A: Yes! Click here to view our online catalogue or if you would prefer to request a catalogue by post please click here.

A: Standard Delivery (untracked)  - £3.99 

Tracked Delivery - £5.99

A: We send standard deliveries by Royal Mail and larger and tracked orders by DPD. All orders sent by DPD have tracking available.

A: Unused products can be exchanged or returned for a refund for up to 90 days after purchase. The goods must be returned ‘as new’ in their original packaging including all tags, labels etc. to:

Happythreads

Unit 48A, Enniskillen Business Centre

21 Lackaghboy Road, Lackaghboy

Enniskillen

BT74 4RL

Goods received back in any condition other than ‘as new’ will be returned back to you or a cleaning charge will be deducted.

Your refund will include the full value of the returned items less the cost of carriage from us to you. Customers are responsible for the shipping costs of returning an item.

Please note that embroidered, special order and sale items cannot be returned.

A: Exchanges are only available on like-for-like items (eg. exchanging the size or colour, but keeping the style the same). Please ensure you fill out the returns note and state the new size/colour required.

A: Unfortunately once an order is processed on our website it cannot be changed or cancelled, you will have to contact one of our sales representatives in order to do this. Feel free to contact us by phone at 02032 875990 (9 am to 5 pm Monday - Friday) or e-mail us at [email protected].

A: Unfortunately we are unable to accept returns of sale and embroidered items.

A:  At the moment we do not offer samples. We do understand that you might want to see the products to look at the colours, fabrics and sizing, especially when purchasing for larger groups. Our suggestion is to place an order on our website with different sizes of the products you are interested in. Once you have tried on the garments and are ready to place the full order you can return your sample order for a full refund, provided the items are in a sellable condition.

If you have any queries about the process, our products or best styles for your team, we would be happy to answer all your questions. Just contact our friendly customer service via email, phone or web chat.

A: Our friendly customer service team will be happy to find the answers to your questions about fabric, color, style, delivery, size or anything else you may need help with! Please call 02032 875990 (9am to 5pm Monday - Friday) or send an e-mail to [email protected].